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MTN Elite Benefits

MTN Elite benefits

Our intention is to deliver a superior brand journey for MTN Elite members by providing quick access to help, ensuring that they are always accessible and creating memorable brand moments for them.

 A personal relationship manager

Every MTN Elite customer will be provided with a dedicated personal relationship manager.  Your personal relationship manager is your key contact for any assistance required on your Account and questions that you may have.
Priority access

On visiting any of our MTN Service Centres*, please present your MTN Elite card to the floor manager for immediate, prioritized assistance. We have created a dedicated helpline for MTN Elite customers only. In the unlikely event that your personal relationship manager can’t attend to your call immediately, please contact 125.

Free phones
The MTN Elite program entitles you to an MTN pre-selected phone or Internet device every two years which will usually be provided in April.

Gift hampers
As an MTN Elite customer you will receive a thank you hamper from the MTN Family each year.

Phone discounts.
You are entitled to purchase one phone or Internet device per year at a 10% discount. The offer applies to any equipment advertised on our website under MTN Shop. Please inform your personal relationship manager who will facilitate this purchase for you with a maximum discount of UShs 150,000/-.

Emergency phones
Accidents do happen and we understand that being accessible is extremely important to you. In the unfortunate event of a lost, stolen or damaged phone; MTN will provide you with an Emergency phone to use for a period of two weeks.

Free phone repair
All our MTN Service Centres*, have in-store phone repair services. MTN will pay for one repair service charge per year. The repair charge excludes parts.

Free SIM Swap
Whether you require an upgrade to a Micro or Nano SIM or you need to replace your SIM due to theft, loss or damage, simply present your MTN Elite card at any MTN Service Centre* for a free SIM Swap.